Send a pair back

Unworn pairs can come back within 30 days. There is no portal to print from — email the team and a prepaid UK label comes back to you.

1
Check you’re eligible
Returns are free within 30 days of delivery for unworn items in original packaging with tags attached.
2
Email us to start
Use the button below. We’ll reply with a prepaid UK return label and where to drop the parcel.
3
Pack and send
Pop the shoes back in the box with the packing slip or order number note, attach the label, and hand it in.
4
Refund
Once we receive and check the return, we refund to your original payment method. Please allow a few working days after we confirm receipt.

Start a return

Opens your email app with a pre-filled message to support@uggshoes.co.uk. Add your order number and items, then send.

Delivery: UK delivery takes 7–14 working days. We email tracking when your pair ships.

Exchanges: We don’t hold every size for instant swap. Return the pair and place a new order for the size you need, or email us and we’ll help.

Prefer to talk first? Customer care.